Privacy Policy
Last Updated: March 13, 2026
At CharMix, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information. By using our service, you agree to the practices described in this policy.
We collect several types of information to provide and improve our service:
Personal Information
- Name, username, and display name
- Email address and phone number
- Profile photo and other images
- Date of birth and age
- Gender and sexual orientation
- Location information
- Bio and profile description
- Payment information (processed securely by third parties)
Usage Information
- IP address and device information
- Browser type and operating system
- Pages viewed and features used
- Time and frequency of use
- Interaction with other users
Cookies & Tracking
We use cookies and similar technologies to:
- Remember your preferences
- Authenticate your session
- Analyze usage patterns
- Deliver personalized content
We use your information for the following purposes:
- Service Delivery: To operate, maintain, and provide the features of our service
- Matching: To suggest potential matches based on your preferences
- Communication: To send you updates, security alerts, and support messages
- Payment Processing: To process subscriptions and virtual currency purchases
- Security: To detect, prevent, and address fraudulent or illegal activity
- Analytics: To understand usage patterns and improve our service
- Marketing: To send promotional communications (you can opt-out)
- Legal Compliance: To comply with legal obligations
We may share your information in the following circumstances:
With Other Users
Your profile information and photos are visible to other users based on your privacy settings. Messages you send are visible to the recipient.
Service Providers
We use third-party companies to:
- Process payments (Stripe, PayPal)
- Host our infrastructure
- Analyze service usage
- Provide authentication services (Google, Facebook)
Legal Requirements
We may disclose information if required to do so by law or in response to:
- Valid legal requests from law enforcement
- Court orders or subpoenas
- Protection of our rights or property
- Prevention of fraud or security threats
We do not sell your personal information to third parties for their marketing purposes.
We implement industry-standard security measures to protect your information:
- Encryption of data in transit and at rest
- Secure authentication protocols
- Regular security audits
- Access controls and authentication requirements
- Secure payment processing through PCI-DSS compliant providers
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Upon account deletion, your personal data will be permanently removed within 30 days, except where required by law.
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate data
- Deletion: Request deletion of your personal data
- Objection: Object to processing of your data
- Restriction: Request limitation of data processing
- Portability: Receive your data in a portable format
- Withdraw Consent: Withdraw consent for processing
To exercise these rights, contact us at:
[email protected]You may delete your account at any time:
How to Delete
- Go to your Profile page
- Click on Settings
- Select "Delete Account"
- Confirm your decision
Alternatively, contact us at [email protected] to request account deletion.
Warning: Account deletion is permanent. All your data, messages, matches, and purchased coins will be permanently deleted and cannot be recovered.
Our service may contain links to third-party websites or integrate with third-party services:
Authentication
We support sign-up/sign-in through Google and Facebook. These services have their own privacy policies which govern the use of your information when you authenticate through them.
Analytics
We use Google Analytics to understand how users interact with our service. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Payment
Payment processing is handled by Stripe and PayPal. Your payment information is collected directly by these providers and is subject to their privacy policies.
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws, including the use of Standard Contractual Clauses for transfers from the EEA.
OUR SERVICE IS INTENDED FOR ADULTS 18 YEARS OF AGE AND OLDER.
We do not knowingly collect information from children under 18. If you become aware that a minor has provided us with personal information, please contact us immediately.
We may update this privacy policy from time to time. We will notify you of any changes by:
- Posting the new policy on this page
- Sending you an email notification
- Displaying a prominent notice in the app
We encourage you to review this policy periodically. Your continued use of the service after changes constitutes acceptance of the new policy.
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Support: [email protected]
For data protection inquiries from residents of the European Union, please include "GDPR Request" in your email subject line.